Terms of service

RivCor Clinics is provided by RivCor, a business name registered in Ireland (no. 792617) by Edgar Hernandez Mendoza, sole trader, of Apartment 3, 34 Talbot Street, Dublin 1, D01 W426, Ireland. In these terms “RivCor”, “we” and “us” mean that business.

Contact us at hello@rivcor.com.

RivCor Clinics gives you an online booking page, a diary, client records, consent forms, treatment records, client emails, payments through Stripe and related tools. We may improve or change features over time. If we remove a feature you rely on in a way that materially reduces the service, we will tell you at least 30 days before.

Your clients book and pay with you, not with RivCor. Any agreement about a treatment, price, deposit, voucher or cancellation is between you and your client.

• Give accurate details when you sign up and keep them up to date.
• You are responsible for everyone you invite to your account and for what they do in it. Give each person only the access their role needs.
• Keep passwords private. Tell us straight away if you think someone has accessed your account without permission.
• Each login and each practitioner belongs to one real person. You may use your own login on as many phones, tablets and computers as you like, but two people must not share a login, and two people who treat clients must not work under one practitioner. Plans include a set number of practitioners per location (Solo 1, Clinic up to 3, Team up to 6) and the same number of staff accounts for reception or managers who do not treat clients; each extra practitioner adds one more of each. The owner and external prescribers do not use a place, and clinical records, payments and the activity log must show who really did what. If we find a login or practitioner being shared to stay within a plan, we may ask you to move to the right plan and, if it continues, suspend the account under section 14.

The person who creates the clinic is its owner. We take instructions about the clinic's data, such as exporting, moving or deleting it, or closing the clinic, only from the owner. If the business is sold, its owners separate, or the owner changes for another reason, write to us: we will move ownership once we have reasonably checked who has the right to it. If we receive conflicting instructions or learn of a dispute about the clinic or its data, we may limit the clinic to read-only access until the people involved agree in writing or a court or authority decides. We will not delete clinic data during a dispute unless the law requires it.

RivCor is a software provider, not a healthcare provider. We do not give medical advice and do not check the treatments you offer. You remain responsible for:

• holding the qualifications, registrations, insurance and licences your treatments require, including prescriber approval where the law requires it;
• the content of your consent forms, aftercare, treatment records and the information on your booking page;
• keeping clinical records for as long as the law and your professional bodies require, and exporting them before you close your account;
• consumer law that applies to your sales, including deposits, cancellations, refunds and gift vouchers (in Ireland, for example, gift vouchers generally must be valid for at least five years).

Your booking page uses an address such as yourclinic.rivcor.com. Addresses and names you choose are subject to review. We may refuse, change or withdraw one that is misleading, offensive, infringes someone else's rights, impersonates another business, or uses a name we keep for RivCor products, services or technical use. Some names are reserved; you can ask us about one, but we decide whether to release it. If we have to change an address you already use, we will tell you first and help you move unless the change is urgent (for example, a legal complaint or abuse).

Your booking page shows only your business. We do not show your clients other businesses or advertise competitors to them on it.

• Plans are billed monthly per location, in advance, through Stripe. The current prices are shown in your account before you subscribe.
• RivCor is registered for VAT in Ireland (VAT number IE1077129GA). Plan prices include VAT. Extras such as SMS and email packs are charged at the price shown, with nothing added on top; if VAT is ever added on top of an extra, we will tell you at least 30 days before.
• We may change prices for future billing periods by telling you at least 30 days before. If you do not agree, you can cancel before the new price applies.
• Free periods and launch offers apply as described when you sign up or in writing from us. A permanent discount we agree with you in writing stays in place while you keep your subscription without a break.
• If a payment fails and is not settled within 14 days of our reminder, we may limit your account to read-only access until it is paid. We will not delete your data for non-payment without notice.
• Fees already paid are not refundable for part-used periods, except where the law requires it or we say otherwise.

Card payments, deposits, gift vouchers and card readers work through Stripe Connect. You open your own Stripe account and accept Stripe's terms, including the Stripe Connected Account Agreement. Payments go to your Stripe account; RivCor does not hold your money. Stripe's fees are charged by Stripe. You decide on and are responsible for refunds, disputes and chargebacks with your clients, and for the information Stripe asks you to provide.

Memberships are recurring payments your clients agree with you, collected by Stripe Billing on your Stripe account; Stripe charges you its Billing fee on top of its usual payment fees. The membership contract, its price, minimum term, cancellation and any refunds are between you and your client. You must give your clients clear terms before they join and honour cancellations as the law requires.

Your client and clinical information belongs to you. For that information you are the controller and RivCor acts as your processor under the GDPR. By accepting these terms you also enter into the data processing terms below.

We will:

• process personal data only to provide the service and on your documented instructions, including these terms and the settings you choose;
• make sure people who work on the service are bound to confidentiality;
• access your data or the files you send us only when you ask us to, such as for support or to move your data from another system, only as far as that request needs, and with each access recorded. Files you upload for a data move are kept privately in the EU and deleted within 30 days, or sooner if you ask;
• protect the data with appropriate technical and organisational measures, including encryption in transit, access controls and separating each clinic's data;
• use only the sub-processors listed in our privacy policy, under written terms that protect the data at least as well, and tell you before we add or replace one so you can object;
• help you answer requests from your clients exercising their rights, and with security, breach notification and data protection impact assessments where needed;
• tell you without undue delay after we become aware of a personal data breach affecting your data;
• when your account ends, let you export your data and then delete it as described in section 14, unless the law requires us to keep it;
• give you the information needed to show compliance with these obligations and allow reasonable audits, on reasonable notice.

You are responsible for having a lawful basis to collect your clients' information, including health information, for giving them a privacy notice and for any consent you need. Our privacy policy explains how we handle the data we control ourselves.

We own the service, its software, design and the RivCor name and logo. While your subscription is active we give you a non-exclusive, non-transferable right to use the service for your business. You keep all rights to your content, such as your logo, photos, treatment descriptions and client information, and give us the permission we need to host and display it to provide the service. If you send us suggestions, we may use them freely without owing you anything.

Each of us will keep the other's non-public business information confidential and use it only for these terms, unless it becomes public through no fault of ours or the law requires disclosure.

Some features rely on other providers, such as Stripe for payments and card readers, and email delivery services. Their own terms apply to your use of them, and we are not responsible for their services, outages or decisions, such as Stripe declining or holding a payment.

Do not use the service to break the law, send marketing your recipients have not agreed to, upload malware, try to access other clinics' data, overload or probe the service, or resell it without our written agreement. We may suspend access that puts the service, other clinics or clients at risk, and we will tell you why unless the law prevents it.

We work to keep the service available and to back up data, but we cannot promise it will always be uninterrupted or error-free. We may carry out maintenance, ideally outside clinic hours. Support is by email at hello@rivcor.com.

You can cancel at any time in your account. Your subscription then ends at the end of the billing period already paid. We may end these terms with 30 days' notice, or straight away if you seriously or repeatedly break them.

The clinic owner can close the clinic at any time. Closing cancels the RivCor subscription immediately and makes the clinic read-only for 45 days. During that time the owner can export its data, or reopen the clinic and subscribe again. After 45 days, the clinic data is deleted. The owner can also ask for the clinic data to be deleted straight away; this cannot be undone. If access ends for another reason, the clinic also remains read-only for 45 days before deletion. We email the owner when the read-only period starts and 30 and 43 days afterwards. Copies in backups are removed as those backups expire.

After clinic data is deleted, RivCor keeps a minimal record for three years for its legitimate interest in preventing repeated use of free signup offers. That record contains the clinic name, address or addresses and booking-page address, signup, closure and deletion dates, plan, whether and how many free months it used, and one-way hashes of the owner's email address and phone number. It contains no client data, appointments, payments, photos or clinical information. Billing records are kept for as long as Irish law requires.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.

Otherwise, neither of us is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill. Our total liability to you in any 12 months is limited to the fees you paid us in those 12 months. RivCor is not liable for your treatments, your clinical decisions or your dealings with your clients.

You will compensate RivCor for claims, fines and costs brought by your clients or others that arise from your treatments, your content, your breach of these terms or of the law, or your use of client data without a lawful basis.

Neither of us is responsible for delays or failures caused by events outside our reasonable control, such as outages of internet, hosting or payment providers, cyberattacks, natural disasters or government action.

We may update these terms. We will tell you about material changes at least 30 days before they apply, by email or in your account. If you keep using the service after that date, the new terms apply.

• These terms, with any written offer we agree with you, are the whole agreement between us about the service.
• If part of these terms is found unenforceable, the rest still applies.
• If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer your account or these terms to someone else without our written agreement. We may transfer them to a business that takes over RivCor, and will tell you if we do.
• We send notices to the email address of your account owner; you send them to hello@rivcor.com.

These terms are governed by the laws of Ireland, and the courts of Ireland have jurisdiction. Please contact us first: most problems can be solved quickly by email.

If you book, pay or fill in a form on a clinic's booking page, your agreement is with that clinic, not with RivCor. The clinic sets its treatments, prices, deposits, cancellation rules and refunds, and is responsible for the care you receive. Contact the clinic first about an appointment, a payment or a refund. Card payments are processed by Stripe for the clinic.

Please give accurate details and do not misuse booking pages, for example with fake bookings. You can report a page that seems misleading or unsafe with the “Report this page” link. Our privacy policy explains how your information is handled. Nothing here affects your rights as a consumer.